The guest who waited too long
Acknowledge the problem without three paragraphs of excuses, and invite them back without sounding desperate. Never inventing fixes you haven't actually made.
Your reviews deserve a reply. Your evening doesn't.
Paste the review, pick the tone, publish. Kindfollow writes a response in your restaurant's voice and your guest's language, for Google, TripAdvisor, Yelp and OpenTable.
Reply to my first reviewFree for your first 10 replies. No credit card.
M
Marc L.
★★★★★
Waited 40 minutes for our mains on a Saturday night, the server was overwhelmed, the risotto arrived lukewarm. A shame, because the place is lovely.
Suggested reply
Signed: The team at The Market Kitchen
15 to 20 minHow long a restaurant owner typically spends writing one careful reply.
71%of diners say they trust restaurants that respond to their reviews more.
30 languagesGuest wrote in Spanish, Italian or Japanese? The reply comes back in their language, in your tone.
Thirty seconds between two services
Nothing to install, nothing to learn. Works from your phone, standing at the pass.
1
Paste the review
Copy the review text from Google, TripAdvisor, Yelp or OpenTable. Or connect your Google Business Profile and get every new review delivered to you.
2
Pick the tone
Warm, measured or direct. Kindfollow remembers your menu, your hours and the way you talk to your guests.
3
Read it, publish it
Change a word if you like, then publish in one click. The reply is signed in your restaurant's name.
Written for the reviews you dread opening
Thanking a happy guest is easy. It's the other ones that eat your time and your energy.
The unfair or bad-faith review
Stay calm and factual, set the record straight for future readers, never get into a public argument.
The review that looks fake
Reply politely, note that no booking matches, and mention it has been flagged for review.
The 5-star rating with no comment
A short, personal thank-you rather than a copy-paste line, because Google notices identical replies.
The regular who names a dish
Pick up the dish, the chef's name or their favourite table. Details are the difference between a reply and a reply people actually read.
The review in another language
Reply in the guest's language, in your usual tone. Whether your dining room is in Lisbon, Austin or Melbourne, travellers write in theirs.
The price of one cover a month
Two plans, no contract, wherever your restaurant is. Cancel whenever you like.
Google only
$12 / month
For a restaurant that gets most of its reviews on Google.
- Unlimited replies to Google reviews
- Three tones, your signature saved
- Paste any Google review, copy the reply in one click
- Replies in the review's language, 30+ languages
All platforms
$19 / month
For a restaurant listed on several review platforms.
- Everything in Google only
- TripAdvisor, Yelp, OpenTable, TheFork and Facebook
- Remembers your menu and dishes for precise replies
- Connects to your Google Business Profile: new reviews arrive by themselves, publish in one click Coming soon
- Alert whenever a review drops below 3 stars Coming soon
Your first ten replies are free, no credit card needed. Then you pick a plan, or you simply stop.
What people ask us
Will guests be able to tell it's AI?
Not if you read it first. Kindfollow starts from the way you speak and the details in the review, not from stock phrases. What you get is a solid draft you publish as is or after changing a word. You stay the author.
Is this allowed by Google?
Yes. Google encourages businesses to reply to reviews and doesn't restrict which tool you write them with. What's not allowed is fake reviews and identical copy-paste replies, which is exactly what Kindfollow helps you avoid.
I don't get many reviews. Is it worth it?
With fewer than five reviews a month, the free tier is probably enough. A paid plan starts to make sense when reviews come in every week, or when you manage several platforms.
Does it work for a bar, café or hotel restaurant?
Yes. You set your type of venue at signup and the vocabulary adapts. Booking.com reviews are on the way.
What do you do with my data?
Reviews are public by nature. We keep your venue profile and your reply history to improve the next ones. Nothing is sold or used for other restaurants. Hosted in the EU, GDPR compliant.
Reply to your next review in thirty seconds
Ten free replies to see for yourself. Leave your email and we'll open your access the same day.
No credit card, no sales follow-up. One email, that's it.